Guarantee Claim Guidelines & conditions

Guarantee Claim Guidelines

1. The rights and obligations of the seller

1. The seller shall dispose of a binding order and send and deliver the goods ordered to the buyer’s address within the term stated in the seller’s delivery terms. An order becomes binding when it is entered into the ordering system.
2. The seller reserves the right to cancel an order in whole or in part if he cannot deliver the goods in the required quantity, whereby he is obliged to inform the buyer of the same, without any unnecessary delay, by sending the buyer an email or by calling him on his mobile phone.

2. The rights and obligations of the buyer

1. The buyer is required to fill-in all the items in the order form identified by the seller as compulsory.
2. The buyer is obliged to make receipt of the goods ordered and to pay the total price for the goods, which had been made known to him before he sent in his binding order. All the prices stated on www.wooden-beads.info/eshop (drevenekoralky.cz) include VAT.
3. Kupujúci je povinný dodaný tovar skontrolovať a bez zbytočného odkladu informovať predávajúceho o zistených závadách. Pri reklamácii sa riadi reklamačným poriadkom predávajúceho.
4. The buyer is obliged to examine the goods delivered and to inform the seller without any unnecessary delay about any defects he may discover on the goods. Should goods be subject to a sales return, the seller’s Guarantee Claim Guideline shall apply. Following the provisions of Act No. 367/ 2000 Coll., Section 6, the buyer may withdraw from the contract within fourteen (14) days following receipt of the goods. Should the buyer decide to return the goods, he must send them back to the seller within the term stipulated above, whereby the goods may not be damaged in any way and they may not show any signs of use or tear and wear, and they must be sent back in the original packaging (the decisive date is the date of dispatch). Upon receipt of the returned goods, the seller will by return remand the amount paid by the buyer to the buyer in the way agreed.

Guarantee Claim Guideline

1. Guarantee terms and conditions follow the provisions of the Civil Code, Act No. 40/1964 Coll., Section 620 (3), in the full text version.
2. The seller shall dispose of a sales return within thirty (30) days, as stipulated by the law. Should the goods be returned long-distance (by post), the seller may extend this term by a maximum of sixty (60) days as of the date of receipt of the order.
3. Assertion of claims resulting from defective goods is subject to the buyer presenting a guarantee certificate or any other evidentiary document (e.g. a tax document). The guarantee period will commence upon receipt of the thing by the buyer from the seller. A guarantee is provided as a whole; no component or part of the thing is subject to a separate guarantee. The guarantee provided by the seller does not exceed the scope of guarantees stipulated by the provisions of the Civil Code, Act No. 40/1964 Coll., in the full text version.
4. Mail-order services: The buyer is obliged to examine the goods immediately upon receipt. Should the buyer discover the goods to be damaged, he will draw up a damage report and the seller is obliged to either give the buyer a reasonable discount on the delivery or to provide him with another defect-free product. Any mechanical damage, which was not obvious upon the receipt of the consignment, must be claimed immediately upon it being discovered, i.e. immediately, before the product is used for the first time. A later mechanical damage claim will not be accepted. The forwarder is liable for any damage to products during carriage, as all goods are insured. Before using the product for the first time, the buyer is obliged to study the guarantee terms and conditions, including the Czech service manual, and the buyer must duly and properly follow these instructions. Withdrawal by the buyer from the contract of sale in case of non-personal delivery of goods (does not apply to personal receipt of goods at the seller’s site): Following the provisions of Act No. 367/2000 as of September 14, 2000, you, as the customer, have the right to withdraw from the contract within fourteen (14) days after receipt of the goods. If you decide to withdraw from the contract within the above-stated period, we kindly request you to act in accordance with the following terms and conditions:
   • Please contact us (see our contact details) and inform us that you wish to withdraw from the contract. Please state the purchase date and the bank account or address you wish the money to be returned to.
   • If the goods have already been delivered to you and you have already made receipt of them, please send them back to our address under the following terms and conditions:
     • The goods must be in their original packaging, which must be untouched
     • The goods may not be used (all the goods must be in a protective film)
     • The goods may not be damaged
     • The goods must be complete (including all accessories, the guarantee certificate, service manual, etc.)
     • Proof of purchase must be enclosed
   • Please send back the goods by registered post and have them insured, as we are not liable for any loss of goods en-route to us (by registered post we do not mean cash-on-delivery)
   • If you comply with the above-stated terms and conditions, which apply to the return of goods, we will send you the money for the goods returned by postal order, or it will be credited to your bank account, no later than within fourteen (14) working days following physical delivery of the goods.
   • If you fail to comply with any of the above-stated terms and conditions, we will unfortunately not be able to accept your withdrawal from the consumer contract and the goods will be returned to you at the sender’s cost.
   Sales return contact window - Pavel Mazáč; company number: 49321846, Pardubice, Tel: +420.604.749.809, info@drevenekoralky.cz www.drevenekoralky.cz

Personal data protection

The operator of the e-shop, Mr. Pavel Mazáč, company number: 49321846, hereby declares that any and all personal data that concerns the customers of the e-shop are confidential and will be used to communicate more efficiently with the customer, to improve services, and for the marketing and trade purposes of the company called Dřevěné módní korálky - Pavel Mazáč, the operator of the e-shop on www.drevenekoralky.cz.

When handling personal data, Dřevěné módní korálky - Pavel Mazáč undertakes to follow the provisions of Act No.101/2000 Coll., on the protection of personal data. By making use of the e-shop services, each customer provides his consent with the collection of his personal data. Customers may apply for the deletion of their personal data from the database – i.e. their customer account will be closed.

Some pieces of data (especially name, surname, and address), provided by the customer when using this server, are deemed personal data in accordance with the provisions of Act No. 101/2000 Coll., on the protection of personal data. We are aware of the fact that your personal data is confidential and we hereby declare that we will dispose of them in accordance with the provisions of the Personal Data Protection Act.

The personal data you provide to Dřevěné módní korálky (Modern Wooden Beads) - Pavel Mazáč will be processed for an indefinite period of time, until you withdraw your approval. You can withdraw your approval at any point in time either in writing or by sending us an email to info@drevenekoralky.cz and we will remove your personal data without any unnecessary delay.

The company Dřevěné módní korálky - Pavel Mazáč hereby declares that it considers all your personal data to be of a highly confidential nature and that it will use such data only for its own purposes in accordance with the provisions of Act 101/2000 Coll., on the protection of personal data in order to improve its services and for its marketing and trade purposes. Should other entities gain access to your personal data, this will occur only in scope of cooperation between these entities and Dřevěné módní korálky - Pavel Mazáč, whereby the objective will be to improve services and for marketing and trade purposes, whereby such other entities may not pass on your personal data to another person or entity.

The provision of personal data is voluntary.

You personal data are saved on a secure served owned by our company.

According to the law, you may at any point in time request the company in writing to provide you with information concerning what personal data it has on you.